FAQs

Yes, we do have an exchange policy.

Policy Overview:
We want to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your clothing item, we offer a 30-day exchange policy, starting from the date of purchase. Please review the following guidelines and steps to facilitate a smooth exchange process.

Eligibility:

Only unworn, unwashed, and unaltered clothing items with original tags and packaging are eligible for exchange.

Exchange Procedure:

1. Contact our customer service team within 30 days of your original purchase date to initiate the exchange process.

• Provide your order number, item description, and reason for the exchange.
• Contact options: (251) 661-0369 or info@phinsapparel.com.

2. Our customer service team will review your request and provide you with further instructions, including a return shipping label (if applicable).

3. Pack the item securely in its original packaging or a suitable alternative. Include a copy of the original invoice or packing slip.

4. Attach the provided return shipping label (if applicable) and ship the package back to us.

Inspection and Approval:

1. Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria.

2. If the item meets the criteria, we will process the exchange and send you a confirmation email with the details of the new item.

Exchange Options:

1. Size Exchange: If the requested size is available, we will ship it to you promptly. If not, we will offer an alternative size or style based on availability.

Exceptions:

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement.

2. Final Sale Items: Items marked as “Final Sale” are not eligible for exchange.

Additional Information:

1. Shipping costs for the exchanged item may be covered by the customer, unless the exchange is due to an error on our part or a defective item.

2. The exchange policy is applicable to online and in-store purchases.

Note: We reserve the right to modify or terminate this policy at any time without prior notice. This policy is subject to change and does not affect your statutory rights.

If you have any questions about the sizing of our products, please refer to the sizing chart.

Our office hours are:

Monday-Friday: 8:30am – 5:00pm

Saturday-Sunday: Closed

You can reach us at info@phinsapparel.com or (251) 661-0369